Maze Living offer a 7 year guarantee on all Outdoor Fabric furniture and 5 year guarantee on Rattan, Aluminium and Rope Weave sold under the Maze brand, purchased on the Maze Living website. Please note, both the 7 and 5 year guarantee only covers furniture for structural damage (framework), rust, and fade in the UK. Fire Pit systems, Flat Weave furniture and accessories are covered by a 1 year guarantee. The guarantee does not include the glass, fabric, cushion fabric or filling, rattan, or stitching supplied with the set (unless there is a manufactural defect which is reported within 48 hours of delivery).
The guarantee must be registered within 90 days of delivery, and the guarantee coverage will commence on the date of delivery (Guarantee Coverage) and continues from that date. This guarantee will not cover any damage that is caused directly or indirectly by factors that are out of the responsibility and influence of Maze Rattan LTD. The guarantee must be registered online at https://mazeliving.co.uk/register-your-guarantee. The 5 year guarantee is the maximum period covered and any replacement orders provided do not re-start the guarantee period.
The guarantee is only valid as to defects in the materials, and Maze Living reserves the right to not apply the guarantee where it deems, and/or when damages and defects are caused by:
- Commercial use (unless agreed in writing prior to purchase)
- Insufficient and/or incorrect product maintenance
- Inappropriate misuse
- Instances where the product/s has been tampered with by a third party
- Fair wear and tear
- Not following fitting instructions and using tools and fixings provided
- Foreign weather conditions if the furniture is moved outside of the UK
- Vandalism, abuse, neglect, deliberate act, accident, disaster or casualty
Where a defect is found, Maze Living (or its authorised supplier/manufacturer acting on its behalf) will repair, replace or remove part or the entire product. Where it is deemed viable to do so, Maze Living may provide products, parts and/or materials for the customer to repair or replace a defective part, without the on-site assistance of a Maze Living employee or authorised representative. As a reasonable resolution between the customer and Maze Living chargeable upgrade at a discounted rate may be provided, but only at the customers discretion. The method of remedy under this guarantee shall be at the sole choice of Maze Living.
Maze Living will always ensure that this product will receive the full benefit of any manufacturer‚ guarantee. Where any claim is made under this guarantee, refunds will not exceed the following proportions of the original purchase price of the goods:
7 Year Breakdown
- up to 100% for a claim made in the first 12 months
- up to 50% for a claim made within 13 - 24 months
- up to 25% for a claim made within 25 - 36 months
- up to 10% for a claim made within 37 - 48 months; and
- up to 5% for a claim made within 49 - 84 months
5 Year Breakdown
- up to 100% for a claim made in the first 12 months
- up to 50% for a claim made within 13 - 24 months
- up to 25% for a claim made within 25 - 36 months
- up to 10% for a claim made within 37 - 48 months; and
- up to 5% for a claim made within 49 - 60 months
in each case by reference to the number of years that have passed since the commencement of the Guarantee Coverage.
Maze Como / Eden Pergolas
Our 2 year guarantees on Maze Como / Eden Aluminium Pergolas cover defects in the material during normal use within the warranty period. All Maze Como / Eden privacy drop screen blinds, louvre panels and patio heaters are only covered for 1 year as they are classed as pergola accessories.
The warranty does not cover natural wear and tear. The guarantee does not cover damage from extreme weather conditions, such as storm damage, high winds, or storm damage. The warranty does not cover pergolas that have been incorrectly installed or tampered with against the instruction manual given. All Maze Pergolas must be bolted to the ground sufficiently to ensure they are covered by warranty. Pergolas that are not stated as ‘Wall Mounted’ should not be mounted to any property – this will void the warranty by Maze Living.
These guarantees are in addition to, and does not affect, your legal rights in relation to the Goods that are faulty or not as described. All products will be provided in accordance with the contract. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.