Q My order did not go through, why has the money left my account?

Do not panic if your order is unsuccessful on our website and the funds leave your bank account. This is a pending transaction which has not been processed or accepted by us due to insufficient details in the billing address provided at time of payment and in most cases the funds will drop back into your account after 3-7 days. Please allow at least 7 days for the funds to drop back into your account.