CAN I CANCEL MY ORDER?

Any order can be cancelled prior to delivery being arranged by contacting Maze Living on 01440 710 673 or by emailing [email protected] If the order has already been dispatched to our courier service it cannot be cancelled – you must take delivery of the items and then return them to us using the returns service. The returns service can be accessed at www.mazeliving.co.uk/returns. Products returned to Maze Living marked as “unwanted” may incur a collection fee at the discretion of the company.

HOW LONG WILL IT TAKE TO DEAL WITH MY RETURN?

Once your parcel has been received by our team it can take up to 5 working days to fulfil your request. Returns are dealt with in the order in which they are received so returns sent by Recorded Delivery may reach us more quickly but do not progress more quickly through the process.

When we have dealt with your parcel we will confirm this to you by email, assuming you have given us your email address. Please remember that it can take three to four days after we have processed a refund payment for it to appear on your credit card statement.

If, after sending your return to us, you have not received our email confirmation within 10 working days, please contact us on 01440 710673 (Monday - Friday 9.00am to 5.00pm) so we can investigate.

WHAT IS YOUR RETURNS POLICY?

We want you to be delighted with your purchase but if you are not you can return any item within 30 days of receipt as long as it is unused and in its original packaging.

We will be happy to exchange the item for a replacement or to make a refund which will go onto the card which was used when you made your purchase. We are not able to refund any postage charges but we will send any exchange items free of postage charges.

You have a right to cancel your order within 14 days of receiving your purchase. This 14 day period begins the day after you receive the items from us. Please notify us in writing within 14 days that you wish to cancel your order and that you intend to return the item(s) and we will be happy to offer you a full refund.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, a refund to the value of the lowest-selling price for the returned product will be offered.

WHAT IF THE ITEM IS FAULTY?

We are always very disappointed on the rare occasions our customers receive a faulty item. If you have identified the fault within 30 days of purchase, then you can return the item under our normal return procedure for exchange or refund. Make sure you let us know about the fault so we can make sure other items are not affected.

If a fault develops outside of the 30 day return period, or the item is difficult to package and return, contact us on 01440 710673 (Monday - Friday 9.00am to 5.00 pm or by email on [email protected] before you return the item so we can discuss the fault with you and agree the best way forward. We cannot accept an item returned as faulty if the appropriate product care instructions have not been followed and the damage caused to the product is clearly due to wear and tear or misuse.

Please provide proof of purchase when returning an item. If you are unable to provide proof of purchase, a refund to the value of the lowest-selling price for the returned product will be offered.

HOW DO I ARRANGE AN EXCHANGE?

If the product you require is still available we will exchange it for you. If the new item you require costs less than the one you have returned we will refund you the difference. If it costs more than the one you have returned we will need to take an additional payment from you before we can send you the item. Please make sure you give us a daytime telephone number or your email address so we can contact you.

Please provide proof of purchase when exchanging an item. If you are unable to provide proof of purchase, an exchange or refund to the value of the lowest-selling price for the unwanted product will be offered.