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Can furniture be left outside all year round?
We can confirm that all of our furniture can be left outside all year round. However we do recommend to purchase one of our winter protective covers for your furniture. Our covers provide superior protection from the elements. We strongly advise that all cushions should not be stored underneath your protective cover, otherwise the cushions will become water stained. In addition all cushions should be stored in a dry location when not in use.
How do I wash my outdoor cushions?
To clean our cushions, we recommend a simple hand wash with warm soapy water and a clean cloth. Our cushions are not machine washable and cannot be tumble dried.
Do our products fade in sunlight?
All of our PE Rattan products provide UV protection to ensure they do not fade in sunlight, resulting in years of enjoyment. Please see our cushion care guide for more details.
How do I care for my furniture?
We recommend cleaning your furniture without the cushions at least once a year. Brush the furniture down to remove leaves and debris. Use warm, soapy water and a soft cloth to wipe dirt away. After the dirt has been removed we recommended rinsing your furniture.
Is our furniture fully assembled?
Many of our furniture ranges come fully assembled, as they are fully aluminium welded. The only components which usually require assembly is our tables, parasols and storage boxes. Please note that some furniture ranges come in sections and will require assembly.
Do you use Tempered Glass?
Yes we can confirm all of our glass has been tempered for your safety.
Does our Rattan Contract and Expand?
Yes all of our rattan will contract and expand based on the current weather conditions. In warm weather, our rattan will expand and then contract back to its original state once temperatures become cooler. This is a completely normal trait for rattan garden furniture and in result will stop the weave from snapping and becoming brittle in the winter months.
Please avoid leaving reflective objects on your table in direct sunlight (Glasses, Bottles, Ornaments) as this may lead to your rattan damaging in the sun.
Rattan Colour & Pattern Variation
Please note many of our rattan weaves are made up of varying colour strands and the strands can vary in thickness due to the items being handmade. These variations can look slightly different once in your garden dependent on the level of sunlight and the design of each set may mean your weave is woven in different configurations. The colour can also vary, in the morning some ranges may look a little greyer and in the afternoon the sun may pick out more beige tones. All our photos have been taken in different settings and lighting. All our items are handwoven; no weaving is identical throughout our sets. All finishing strands are pinned in place to assure they do not unravel.
Rising Table Function
Rising tables are designed to be easily raised or lowered. We have designed these tables with no moving parts to ensure the most durable design. Our rising tables come with either an easy lock in, lock out mechanism or a gas lift lever.
Goods you have ordered will be delivered direct to the billing address, usually within 7-10 working days. Should you have any questions about an order you have placed with us, we welcome you to contact us by telephone 01440 710673 or email.
Please note some items are available for PRE ORDER, all estimated delivery dates for PRE ORDER items will be stated on the product page. Please note the dates quoted is stock arriving into our warehouse and not to your home address.
If you have other items on your order which are in stock, you can request for these to be immediately dispatched, we welcome you to contact us by telephone 01440 710673 or email.
We offer FREE 2 Man Delivery to most locations across the UK mainland excluding certain parts of Scotland. For further advice, questions or information please contact us before you place an order.
Our FREE option includes delivery directly to your garden. You’ll also receive a call from your delivery driver 30 minutes before they are due to arrive, so you’ll know when to expect them. If you live in a remote location, it is your responsibility to contact Maze Living and ensure that we can deliver to your specified address before you place an order.
Please note packaging removal is NOT included within this service. If you wanted us to remove the packaging from site then upgrade to our 2 man delivery service on the checkout, it is only £19.99!
2 Man Delivery Service - £19.99
Our 2 Man Team can deliver directly to your garden and even take away your packing, save yourself a trip to the tip and let us do the hard work! You will also receive a call from your delivery driver 30 minutes before they are due to arrive, so you will know when to expect them.
Platinum Delivery Service - £99.00
Our 2 Man Team Platinum service can deliver directly to your garden, assembling your new garden furniture sets and even take away your packing, save yourself a trip to the tip and let us do the hard work! You will also receive a call from your delivery driver 30 minutes before they are due to arrive, so you will know when to expect them.
Delivery for Kitchens and Pizza Ovens
Please note that our 2 Man Delivery Service and Platinum Delivery Service is NOT currently available on all our kitchens and pizza ovens.
Access to your property/home
If you require our 2 Man team to go through your property to access your garden, please contact our customer service team to make them aware of these arrangements, our delivery drivers will unfortunately not enter your property without our consent. If you live in a flat or apartment, you will also need to let us know about the access restrictions for our team to prepare for your delivery. (Please note: Maze Living are not liable for any damages if the drivers are requested to enter the property, we may also refuse allowing the drivers to enter your property during different times in the season due to work policies we have in place).
If you wish to cancel a product you have ordered from us, please be aware of the following scenarios and the terms that apply:
If the products you receive are damaged or incorrectly supplied on delivery, you should notify Maze Living as soon as possible so that we can organise collection, refund or substitution without charge to you.
If you wish to cancel products that are not damaged or incorrectly supplied, then you must inform us within 14 working days following the date of receipt in accordance with the Distance Selling Regulations. While you are entitled to a refund, you should be advised that Maze Living cannot accept responsibility or cost for the organisation, collection and return of products. You are required to take reasonable care of the products and not use them while you organise return delivery. See Customer organised returns.
If you have changed your mind and wish to return any products to us, please be advised that you have a statutory duty to take reasonable care of the products that you are returning. We reserve the right to bring action against you in the event you breach this statutory duty. This will be reviewed on a case by case basis, but examples include:
If products on return are lost or damaged in transit, we reserve the right to seek direct costs from you.
On receipt of the returned goods, Maze Living will inspect and assess the suitability of products for re-sale and reserves the right to seek payment for the direct cost should you have been negligent in your duty to care. Please note, Maze Living will not be responsible for any loss or damage to them in transit and, for this reason, we recommend that you use a recorded delivery service and with appropriate insurance.
Call our customer service team on 01440 710673
Monday - Friday (9am - 5pm)